Amid the Covid-19 pandemic, customer experience leaders are trying to adapt – on the fly – to changes in customer behavior. On their radar for several years now have been chatbots – robots that ...

In social situations, Britishisms or a long Southern drawl can be charming and unique — how many times have you thought, "He's not that cute, but his Australian accent is"? Well, it doesn't seem to ...

A nuclear lab in Tennessee has canceled a "Southern accent reduction" class after employees raised heck about what they saw as a slap in their Southern faces, the class instructor said Tuesday. Lisa ...

A nuclear lab in Tennessee is cancelling a class designed to help people lose their Southern twang through a process known as "accent neutralization." Oak Ridge National Laboratory had hired a speech ...