Patients with a lack of trust in AI for healthcare communication share some of the same concerns as business leaders. 64% don ...

Exceptional customer service is the holy grail of B2B and B2C businesses, but with limited time and resources, how can businesses reach this goal? One method of improving customer care is improving ...

Unified communication and AI-powered tools are transforming frontline work across retail, healthcare and manufacturing by ...

The marketing and communications landscape has transformed dramatically over the past decade. Today’s consumers – whether at home or on the go – are bombarded with messaging across countless channels.

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

What do companies that provide great customer communication excel at? What could companies do to enhance their digital communications? To find out, researchers surveyed 4,018 consumers.

The beloved Tennessee-based bar-b-q franchise Buddy’s bar-b-q is leveling up their customer experience and communications through an exciting partnership with COMO, a data-driven customer engagement ...

NEW YORK--(BUSINESS WIRE)--Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced today that it has taken one of ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Curtis Sparrer Even if ...

What’s in the cards for customer communications in 2026? The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of ...

Digital banks including Klarna use AI to balance regulatory precision, customer personalisation and real-time communications ...