The key to optimizing restaurant sales and profits is maximizing customer throughput. This can be accomplished by back-of-house improvements such as menu simplification, kitchen efficiency design, ...

When restaurant customers order from a self-service kiosk while a line forms behind them, they feel rushed, prompting them to buy less and stick to familiar items instead of browsing for something new ...

Online ordering from apps like DoorDash, Grubhub, and Uber Eats has revolutionized the restaurant and QSR industries, transitioning from a mere convenience to a critical survival tool, especially ...

This McDonald’s worker lists a litany of customer order-placing grievances in a video with 1.4 million views. “PSA, because I’m starting to realize that y’all don’t know how to order or y’all just ...

McDonald's is pulling the plug on a test that deployed artificial intelligence to take drive-thru customer orders, with the technology showing mixed results. McDonald's told CBS MoneyWatch that it is ...

Consumers quickly came to rely on apps like DoorDash and Uber Eats to conveniently deliver food to their homes and workplaces during the pandemic–and the trend shows few signs of slowing down.

A person is a person, an individual. With the two identities of the customer defined, we can talk about the different commerce models that represent how goods are sold. B2B: Business-to-business B2C: ...

A restaurant worker recently took to TikTok to poke fun at customers who order off the kids menu—and subsequently expect adult-sized portions. In a now-viral video, @lttlebean performed a skit where ...